Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day you call. Our technicians carry common replacement parts in their service vehicles. For standard motor issues, repairs typically take 1-2 hours. If a complete motor replacement is needed and we have the unit in stock, we can often complete the job within 4 hours. For specialty motors that need to be ordered, we provide a temporary solution to keep your door operational until parts arrive.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: age and normal wear (motors typically last 10-15 years), power surges from electrical storms, excessive use beyond the motor's rated cycles, lack of maintenance causing the door to become unbalanced, stripped gears from forcing a stuck door, and overheating from continuous operation. Regular maintenance helps prevent premature motor failure by keeping your door balanced and all components properly lubricated.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to make your purchase more manageable. Options include 0% interest for 12 months on approved credit, low monthly payment plans, and no money down options. During your free consultation, we'll discuss all available financing options and help you find a solution that fits your budget. Contact us for current promotional offers.

Question 4

What is your response time for emergency service?

Accepted Answer

We guarantee a 2-hour response time for emergency calls within our service area. Our emergency technicians are available 24/7, including nights, weekends, and holidays. There are no extra charges for after-hours emergency service—you pay the same rates as during regular business hours. When you call, we'll give you an estimated arrival time and keep you updated if anything changes.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, depending on the complexity. This includes removing the old door, installing the new door and hardware, setting up the opener, programming remotes, and testing all safety features. Custom doors or doors requiring structural modifications may take longer. We'll provide a time estimate during your consultation.

Question 6

What warranty do you offer on repairs and installations?

Accepted Answer

We provide a comprehensive 3-year warranty on all our work, including both parts and labor. This covers any defects in materials or workmanship. Many components also carry manufacturer warranties that extend beyond our service warranty. If anything goes wrong within the warranty period, simply call us and we'll make it right at no additional cost.

Question 7

Do you service all garage door brands?

Accepted Answer

Yes, our master technicians are trained to service all major garage door and opener brands, including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, CHI, and many more. Whether you have a newer smart opener or a vintage system, we have the expertise and parts to keep it running smoothly.

Question 8

How often should I schedule maintenance for my garage door?

Accepted Answer

We recommend professional maintenance once per year for most residential garage doors. However, if your door sees heavy use (more than 4 cycles per day) or is exposed to harsh coastal conditions, twice-yearly maintenance is advisable. Regular maintenance prevents 90% of emergency repairs and extends the life of your door and opener significantly.

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